Gladys Iredia

Skills

Customer Service & Client Account Management
Administrative Coordination & Office Operations
Billing, Invoicing & Accounts Receivable
CRM Systems (Salesforce, HubSpot, Microsoft Dynamics)
Data Entry & Records Management
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Scheduling, Booking & Calendar Management
Written & Verbal Communication
Remote & Hybrid Work Productivity
Multi-Task Management & Attention

About

I am a customer service and administrative professional with over 5 years of experience managing client accounts, coordinating operations, and delivering exceptional service in Canada. I currently work at Rigo Integrated Services in Mississauga, managing 30+ weekly bookings with 100% payment accuracy. Previously at Apple Retail — Square One, I achieved an NPS of 90 and generated $244,177 in sales revenue. Before that, I spent three years as a Business Operations Officer at Interswitch Group, one of Africa's largest fintech companies, managing vendor accounts, invoicing, and multi-department coordination.
I am proficient in CRM platforms, Microsoft Office Suite, QuickBooks, and Google Workspace, and I thrive in both remote and hybrid environments. I am detail-oriented, a strong communicator, and someone who takes full ownership of every task.