Customer Service Representative

TDI Digital Solutions, Inc • Full-time • Remote (Katy, TX, United States) • $25 - $33 / hour • 3w ago

TDI Digital Solutions, Inc. is a leading digital marketing agency that specializes in helping businesses build and grow their online presence. We offer a wide range of services, including website design, search engine optimization, social media management, email marketing, and more. Our team is made up of innovative thinkers, creative problem solvers, and dedicated professionals who are passionate about helping our clients succeed in the digital world.

Job Title:

We are currently seeking a motivated and skilled Remote Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. As a Remote Customer Service Representative, you will have the opportunity to work from the comfort of your own home and be a part of a dynamic and fast-paced team in the digital marketing industry.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Provide accurate information regarding our services, pricing, and promotions

• Address and resolve customer concerns and issues with patience and empathy

• Maintain a high level of customer satisfaction and build strong relationships with clients

• Communicate effectively with other departments to ensure a smooth customer experience

• Update and maintain customer accounts and records in our database

• Assist in sales and upselling efforts by identifying customer needs and recommending relevant services

• Keep updated on industry trends and our company's services to accurately address customer inquiries

• Strive to meet and exceed established key performance indicators (KPIs)

Requirements:

• High school diploma or equivalent

• Minimum of 1 year of customer service experience, preferably in a remote or call center setting

• Excellent communication skills, both written and verbal

• Ability to adapt to different communication styles and handle challenging situations professionally

• Strong problem-solving skills and ability to think critically

• Proficient in Microsoft Office and experience working with CRM systems

• Highly organized and able to manage time efficiently

• Reliable internet connection and a suitable home office setup

Why work with us?

• Competitive salary and benefits package

• Flexible work hours with the option to work remotely

• Opportunities for career growth and development

• Dynamic and collaborative work environment

• Work with a diverse and talented team of professionals

• Make a difference by helping businesses thrive in the digital world

If you have a passion for providing exceptional customer service and want to be a part of a growing and innovative company, we want to hear from you! Apply now to join our team as a Remote Customer Service Representative at TDI Digital Solutions, Inc.

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