We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, attention to detail, and a customer-centric approach. This role requires the ability to provide excellent service to policyholders, answer inquiries, and resolve issues in a timely and professional manner. Experience in the insurance industry is preferred.
Responsibilities
• Provide exceptional customer service to policyholders, agents, and third-party vendors.
• Assist customers with policy inquiries, claims processing, and billing questions.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Resolve customer complaints and issues in a timely and professional manner.
• Collaborate with underwriters and claims adjusters to ensure customer satisfaction.
• Stay up-to-date on insurance products, coverage options, and industry regulations.
• Uphold company policies and procedures while adhering to all legal and ethical standards.
Qualifications
• Bachelor's degree in Business Administration or related field.
• Minimum of 2 years experience in customer service within the insurance industry.
• Strong knowledge of insurance policies and procedures.
• Excellent communication and interpersonal skills.
• Ability to handle high volume of customer inquiries and resolve issues efficiently.
• Proficient in using customer service software and databases.
• Demonstrated ability to work effectively in a fast-paced and team-oriented environment.