At Ezra B. Glaser & Associates, we pride ourselves on delivering client-first legal services with clarity, compassion, and professionalism. As we expand, we're looking for a Remote Online Chat Representative to join our team and serve as the first point of contact for potential and current clients seeking legal guidance.
The Online Chat Representative will provide real-time assistance to clients through our website chat platform. You’ll answer questions, qualify leads, route inquiries to the appropriate teams, and ensure that every interaction reflects our firm’s commitment to exceptional service.
Responsibilities
- Respond quickly and professionally to inbound chats from website visitors
- Provide accurate information about the firm’s services and direct inquiries appropriately
- Qualify potential leads by gathering initial information and scheduling consultations
- Maintain records of chat interactions using internal systems
- Handle multiple conversations simultaneously while maintaining high service quality
- Escalate urgent or complex matters to appropriate staff or departments
- Collaborate with intake and client services teams to ensure seamless follow-through
- Uphold client confidentiality and professionalism at all times
Qualifications
- 1–2 years of experience in online customer support, chat, or related role
- Excellent written communication skills with attention to tone, clarity, and grammar
- Fast and accurate typing (40+ WPM preferred)
- Comfortable handling sensitive or confidential information
- Tech-savvy with experience using chat platforms and CRMs
- Calm, professional, and empathetic demeanor
- Bonus: Background in legal, healthcare, or other professional services industries
Why Join Ezra B. Glaser & Associates?
- 100% remote work with flexible scheduling
- Meaningful work that supports clients navigating legal matters
- Join a growing team with opportunities to advance
- Supportive, respectful company culture
- Comprehensive benefits for full-time employees
How to Apply
Click Apply Now and submit your resume. In your application, feel free to include a brief note sharing why you're interested and how your chat communication skills make you a great fit for Ezra B. Glaser & Associates.
