Position: Manager, High School Relations
Reports to: Associate Director, Global Navigator Sales
Department: Global Navigator High School Study Abroad
Location: New Jersey, New York or Connecticut
Who we are:
CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.
Why work with us:
- You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will receive a competitive total rewards package. CIEE offers all employees exceptional benefits that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.
Who you are:
As Manager, High School Relations for the High School Summer Abroad team, you will be the account manager for your given territory, including the management of your enrollment coordinator(s). You will champion school relationships that bring the life-changing experience of studying abroad to U.S. high school students. You will manage a group of existing school partnerships while actively seeking out targeted new school partnerships for enrollment in that current sales cycle. You will generate excitement for High School Summer Abroad in your territory with your constituents, i.e. schools, alumni, program leaders, and district heads. This will be done through a high volume of virtual and in-person presentations to all advocate groups. You will be responsible for managing your entire pipeline of enrollment. You will work as a team to creatively advertise CIEE’s High School Summer Abroad programs, convert leads to travelers, and meet defined sales goals.
What you’ll do:
- Sell CIEE’s High School Abroad portfolio of programs to prospective high schools within a designated territory.
- Foster ongoing relationships with principals, teachers, counselors, and district administrators to keep CIEE at the forefront of study abroad opportunities and to build our portfolio into their mission for global education.
- Create new partnerships that support the establishment of study abroad as a standard part of the secondary school curriculum.
- Prospect and cold call identified target schools on the territory list to gain competitive insights about students’ and institutions’ educational needs.
- Present CIEE virtually and in-person to mixed audiences that could include teachers, school and district level administrators, prospective students, and parents to targeted schools and organizations.
- Travel within your region extensively during the September – January selling season and, when occasionally required, internationally.
- Build relationships with prospective partner organizations in your territory to provide financial support to students studying abroad.
- Work with high-performing school networks to prospect new donors for need-based High School Summer Abroad scholarships.
- Generate excitement within school communities through regular contact as students prepare to travel.
- Promote our professional development opportunities available through CIEE to high school teachers and administrators.
- Champion CIEE at regional and national educational conferences and trade shows.
- Manage and work with an Enrollment Coordinator to oversee the entire sales process from lead to traveled students. Maximize conversions through close communication and teamwork.
- Maintain accurate records of school communication, activities, and school relationship statuses in our CRM system Salesforce, i.e. events, tagging outreach, and using sales priority statuses for sales progress.
- Provide direct customer service to students and parents during critical times in the enrollment and pre-departure process.
What you’ll bring:
- Bachelor's degree (or international equivalent).
- Minimum of 4 years of sales experience, or study abroad industry experience.
- Experience with a high volume of sales outreach, with success in converting customer leads to partner status.
- Knowledge of the travel and/or work abroad industry is a bonus.
- Experience working in or with K-12 public or private schools is a plus.
- An enthusiastic commitment to education and personal belief in the power of bilingualism, cultural competency, global citizenship, and how studying abroad is an integral part of achieving these objectives.
- Ability to use a CRM system to organize and prioritize your sales pipeline. Prior experience in Salesforce is a plus.
- Excellent written and verbal communication skills, including a proven ability to dynamically present to large groups.
- Willingness to be a flexible team player, ready to jump in and do whatever it takes to get students prepared to travel.
- Eagerness to travel extensively within your territory during the September – January selling Season.
- Managerial experience is a plus.
- Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
Location Requirements:
The position is available to candidates in New Jersey, New York, or Connecticut except for applicants residing in Jersey City, NJ.
Diversity Matters:
CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.
Due to federal regulations, a reference and background check will be conducted as a condition of employment.
